FieldCore Field Quality Manager in San Diego, California

Requisition Number 18-0346

Post Date 3/13/2018

Title Field Quality Manager

City Various Locations

Country United States


FieldCore, a GE company, is a new, independent industrial field services company that will deliver the highest standard of field services excellence and capabilities for GE and its customers. FieldCore will bring together the field services expertise and

people from both Granite Services and GE’s Power Services into one powerhouse. Driven by the values of safety, quality, and integrity, FieldCore will be built to deliver operational excellence for customers in the power generation, oil & gas, nuclear, and

wind power markets. For more information, check out

Role Summary/Purpose

In this role, you partner with the Regional, Operations, Service Line, and Functional teams to drive quality improvements in the preparation and delivery of our services. This position will be responsible for driving customer experience and operational improvements

through Quality Planning, Assurance, Control and Improvement. You drive a Culture of Quality where quality is built-in to the planning process, enabling teams to do their work right the first time, where processes are followed in execution, where shortcomings

and defects are captured as non-conformances, where problems are fed back into the organization for accountability and resolution, and where ideas and lessons learned are captured for future improvement. You help front-line and back office teams resolve problems

(NCR, RCA). You are an experienced culture change agent with a track record of delivery.

Essential Function

  • Provides strong Quality leadership in support of business goals and objectives

  • Support Quality for all customer work, FieldCore staff, and fixed facilities including Tooling centers, including leadership for any Quality Coaches/QA/QC teams

  • With the SubRegion leadership team, build a Quality Culture throughout the organization – one where defects are not accepted, created, or passed-on. Lead the deployment of campaigns such as “Stop Work” and Leadership Observation process

  • Manage the full implementation of the Quality Management System, develop Audit plan, perform Audits, and drive compliance improvement and simplification of the QMS

  • Support the measurement, analysis, and regular operating rhythm around Quality metrics including Customer Experience and Cost of Poor Quality

  • Apply Quality Planning, Assurance, Control, and Lean Six Sigma methodologies to improve process capability and thereby improve all Quality metrics:a. Implement Quality standards and controls for field work, including but not limited to proper execution of FME (Foreign Material Exclusion), QCP (Quality Control Plan), FP (Field Procedure) Quality Work Instructions, and OFE (Human Error Prevention)b. Perform Quality Planning through proper readiness tollgate reviews including application of risk identification and mitigation through PFMEA methodologyc. Participate in critical outages to ensure compliance with all Quality standards by performing physical verification and coaching the onsite teamd. Measure performance of onsite teams against Quality standards, analyze trends and opportunities, and report results to managemente. Perform Site Quality Audits, conduct analysis and recommended actions

  • Manage the NCR process including driving increased capture and faster resolution:a. Support Root Cause Analysis including overseeing the implementation and effectiveness of corrective and preventive actionsb. Work with operating leaders and teams to create a roadmap of continuous improvement projects and track the implementation and impact on customer facing metrics:c. Support and facilitate cross-functional project teams to drive standardization and simplificationd. Explore, evaluate, and codify best practices while ensuring new methods are formalized in the Quality Management Systeme. Proactively identify innovative and high impact methods by engaging field teams for ideas, evaluating the ideas for feasibility, and working with FieldCore teams to test them for effectiveness and potential future standardization

  • Perform other duties as assignedQualifications/Requirements

  • Master’s degree preferred in engineering or equivalent experience in field service or quality roles

  • 8+ years progressive experience and demonstrated success/knowledge

  • 3+ years managing and developing multi-discipline teams, preferably with international reach across multiple service types

  • Strong customer orientation and willingness to promote customer interests

  • Strong, proven leadership capabilities in Field Service and/or Quality

  • Native or fluent language skills for area of responsibility and ability to communicate and work effectively in English

  • Change agent with strong credibility and influencing skills and the proven ability to build relationships and influence stakeholders to become supporters

  • Experience of managing complex projects with multiple stakeholders through to successful completion within time constraints

  • Proven ability to work efficiently without direct supervision. Self-motivated with demonstrated ability to motivate others to achieve results in complex situations

  • Experience implementing and influencing quality metricsDesired Characteristics

  • Advanced level of knowledge of one or more: Gas turbine, Steam turbine, Generator, Boiler, Nuclear, or Wind Turbine service

  • Advanced degrees in business or technical fields or industry certifications

  • M/BB certification, and/or Lean Sensei or TOC credentials

  • Additional languages

  • Strong networks within Granite and GE Power, especially Services, Parts, Repairs, Global Supply Chain & Engineering would be a distinct advantage

  • A procedure mindset and ability to implement procedures and monitor compliance

  • Strong analytical and quantitative skills with excellent critical thinking ability

  • Strong interpersonal and leadership skills

  • Strong project planning, as well as, both written and oral communication skills

  • Significant travel in Region required